Subscription account products are electronic-only transactions. All notifications, passwords, invoicing, etc. will be done by emails. When you purchase software, we will ship, by UPS Second Day, the actual CD ROM disk and installation manual. There is no shipping charge.

Our return policies differ depending on product:

• Subscription accounts are not refundable, but you can cancel from month to month (if you paid for longer contract you will get a prorated refund);
• Server (Intranet) software is refundable as long as it is not upgraded to a permanent license key (max 30 days);
• The template documentations are not refundable.

If we get your order on a workday before mid afternoon, we will process the order and set up your account or ship software before the end of the day. Otherwise, on the next workday morning.